incredimail will not connect


New Email
:hammer:incredimail 2.0 will not conect to server

log file message says:
Onhostfound - calling receiveMessages
ReceiveMessages - calling DeleteMarkedMessages
ReceiveMessages - calling DeleteDownloadedMessages
OnhostFound - updateDownloadedMessage was Not called !!!

keeps asking for my user name and password then says invalid
ISP (SHAW) provides webmail also. The web mail for this account works fine. The ISP says all is fine at his end. He deletes messages at his end and the Incredimail works fine for a short time then reverts to not connecting. ?????

Can you help ? Gerry