How do I 'unblock' a message containing a video?

Discussion in 'Help Desk' started by JMM, Dec 23, 2013.

  1. JMM

    JMM New Email

    Dec 23, 2013
    Likes Received:
    My granddaughter just sent me an attachment in the form of a video through my new e-mail in hotmail, and it won't let me open the video, saying it's blocked. I want to open it. Please respond with understandable advice.

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    Hi JMM,

    Are you 100% sure your granddaughter sent the video and that it's not a fake that contains a virus?

    Is Hotmail giving you an error message when you try to download the video file?

    Hotmail does automatically block lots of attachment file extensions.

    If you are sure it's safe to download, and Hotmail refuses, try installing the Window Live Mail email program on your computer and use that to download and open the email from your granddaughter.

    Please let us know if you need more detailed information for this solution.

    :welcome: to Email Questions!

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