Hotmail reset password page keeps looping

[catzbee]

Hi,

I have a hotmail account. I know what my e-mail address is and what my password is. My old password has expired so it prompts me to update this with a new password. Each time I do this, the rest password page just keeps looping. I have cleared out all my temp files, cookies, etc and rebooted numerous times over the last 5 days. I did not set up an alternative e-mail address and my secret question and answer do not seem to match. Any ideas how I can get back into my hotmail account?

Any help would be greatly appreciated.

Many thanks,

catzbee

 

[EQ Admin]

Hello,

Are you sure you are at a real Hotmail page and not a phishing site trying to steal your password?

Login to hotmail here : https://login.live.com/

You can reset your Hotmail password here : https://account.live.com/ResetPassword.aspx

Is that link the site you were trying to reset your password at?

What prompted you to reset your password? An email notification? (never click links in those)

to Email Questions!

 

[catzbee]

Thanks for the reply. I stupidly set my password to expire after 72 days and it has now expired. I have tried www.hotmail.com, www.hotmail.co.uk and login.live.com. I have Rapport installed and it has given me the green light, assuring me the page is legitimate. I have tried logging in on various machines but get the same result. Normally, resetting my password is so simple and takes seconds. I am at a complete loss!

 

[EQ Admin]

The Hotmail pages are currently reporting :

Windows Live Hotmail is currently experiencing login issues. A small amount of users may receive errors when attempting to login to your Live Hotmail account.

There is also a Windows Live ID Validation page you can try here : https://windowslivehelp.com/PasswordReset.aspx

Did the validation page help?