Hotmail reset password page keeps looping

Discussion in 'Help Desk' started by catzbee, Jul 1, 2010.

  1. catzbee

    catzbee New Email

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    Hi,

    I have a hotmail account. I know what my e-mail address is and what my password is. My old password has expired so it prompts me to update this with a new password. Each time I do this, the rest password page just keeps looping. I have cleared out all my temp files, cookies, etc and rebooted numerous times over the last 5 days. I did not set up an alternative e-mail address and my secret question and answer do not seem to match. Any ideas how I can get back into my hotmail account?

    Any help would be greatly appreciated.

    Many thanks,

    catzbee
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Are you sure you are at a real Hotmail page and not a phishing site trying to steal your password?

    Login to hotmail here : https://login.live.com/

    You can reset your Hotmail password here : https://account.live.com/ResetPassword.aspx

    Is that link the site you were trying to reset your password at?

    What prompted you to reset your password? An email notification? (never click links in those)

    :welcome: to Email Questions!
     

  3. catzbee

    catzbee New Email

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    Thanks for the reply. I stupidly set my password to expire after 72 days and it has now expired. I have tried www.hotmail.com, www.hotmail.co.uk and login.live.com. I have Rapport installed and it has given me the green light, assuring me the page is legitimate. I have tried logging in on various machines but get the same result. Normally, resetting my password is so simple and takes seconds. I am at a complete loss!
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    The Hotmail pages are currently reporting :

    There is also a Windows Live ID Validation page you can try here : https://windowslivehelp.com/PasswordReset.aspx

    Did the validation page help?
     

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