HOTMAIL PROBLEM!

[VanessaJ]

I need help...
today i went on hotmail and all of a sudden my hotmail sender name is wonky and i never changed it.. it's "Nestor Vanessa Jasmin Indeed" .. I have no idea how it got that way because as I said I never changed it. I've tried everything, i've tried going to my options and checking to see if anything's wrong but it won't work, it still looks like whenever i send emails.. and it's frustrating me, does anyone know what i can do to fix it?!

 

[EQ Admin]

Hello,

Those are signs that your account has been compromised.

Immediately change your password, verify your alternate email address, and verify your account reset information such as security questions & answers.

to Email Questions!

 

[VanessaJ]

i have changed my password twice already, i just changed my security answer. should i change this email account address all together? because i doubt changing the security password will do anything.

 

[EQ Admin]

It can't hurt to also run a spyware/malware scan with tools such as spybot and malwarebytes

Yes, creating a new account would likely fix your problem, but also likely leave behind a compromised account for a spammer until it's detected and shut down by Hotmail.

 

[VanessaJ]

no i meant i've changed my email address but its the same account.. i've got too much important things on this account to close it down completely..