Hotmail login problems with passwords longer than 16 characters

EQ Admin

EQ Forum Admin
Staff member
Several members that use Hotmail have recently reported login issues due to their passwords being over 16 characters in length. The problem is caused because the passwords are 17+ characters but the password form field in the Microsoft web pages and the authentication mechanisms used by phones and other 3rd party applications can only send the first 16 characters. The quickest way to fix this problem is to use the password reset tool. If this does not work for you some additional suggestions and information can be found on the recovering lost msn live hotmail passwords page.