Hotmail - Locked out of 3 accounts

Discussion in 'Help Desk' started by justinpbrown, Aug 24, 2019.

  1. justinpbrown

    justinpbrown New Email

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    I am locked out of all 3 of my hotmail accounts. They all ask for a code from one of the other hotmail accounts. The codes are thus obviously not accessible. The only way I can contact m-soft support is by email, using either of the email accounts I cannot access.

    There is not specified reason why I have been locked out of my accounts.

    I refuse to give them my phone number.

    Is there any way out of this?

    Thanks.
     


  2. janusz

    janusz New Email

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    Give them the phone number...
     

  3. justinpbrown

    justinpbrown New Email

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    UPDATE: I managed to get into one of the hotmail accounts (I can actually access all other areas of the microsoft accounts, just not email) & change the security back-up email address to one that is not with microsoft. I then received & entered the code which I was sent & asked to enter. I was then told that the code was verified & I would be able to access my email account after 30 days! What kind of service is this? I don't understand why microsoft behave this way. What do they gain from this type of beaurocratic behaviour? Surely they just alienate people.
     

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