Hotmail account security reset


New Email
Good day

I have reset my father's password for his Hotmail account and when I try to login, I get the following message:
Did you request a security info change? started a process to change the password or security info for this Microsoft account. This process will complete on 2014/05/09.
If you made this change, choose "Yes, this was me" and we'll help you get back in to your account.

If you didn't make this change, choose "No, this wasn't me" to cancel the request.

Yes, this was me
No, this wasn't me

Is there something that can be done to speed up this process as there are some urgent emails he is expecting.