Help with old email account.

Clintwm

New Email
Good day. I need help to access an old email account. The email acc is cratemate@hotmail.co.za. I have a new account with microsoft. clintwm@outlook.com.
But I need to access the old one so that I can delete it or deactivate it as I haven't used it for more than two years. I don't know the password and I don't know how to access it. Please can you help me.
 

THERESA

Customer Service
Hotmail deactivates an email after roughly 6 months and then they delete it at a later time.(not sure of the time frame for that) If it has been two years, it is most likely not only deactivated but also already deleted.
 

popowich

EQ Forum Admin
Staff member
Hello,

Yes, if it's that old it's probably already gone and not recoverable, but since you wanted to delete it you're all set.

:welcome: to Email Questions!
 
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