Someone please help!!!! my boyfriend cant access his hotmail account, I've followed all the usual steps, I cant get an access code because its a old email they will send it to and he doesn't have access anymore, we've tryed filling out a report using my emailas a contact email and the report came back saying that we don't have enough information because he doesn't send emails or have a xbox live account!!! please please please help!!! his iphone has gone mad and erased all his contacts from the device and everything from icloud! We are havin a lil melt down here help help help