Hi all:
Just found this site - hope you can help. 'Lost' access to Hotmail acct when changed from ATT (tethering/hotspot) internet access to Comcast cable.
Apparently the IP change triggered a block on my acct. Went thru the recovery process and did not know enough to pass. Had the problem escalated, but that person said the only way to proceed was thru the verification process. So, welcome Catch-22. When I created the acct 10 or so years ago, I wanted to be anonymous, so really do not know what data I entered. After calling/bothering contacts, I am piecing together as many of these as I can and of course, I am also one of those who is too lazy to use subjects most of the time. I am gathering as many subjects as I can as well as contacts, but am pretty sure that I am getting 'dinged' because my name/date of birth is 'wrong' or maybe security q answer is also wrong. I always thought strong passwords would protect me, but, I guess not. I have read and tried pretty much all the recovery stuff from Hotmail, but, almost feel like the more 'tries' I do, the stricter they may be with my case. I exceeded my 'tries' last night and must wait 24 hrs. before retrying. Way past frustrated - this acct has grown to include many professional (sale of house, amazon purchases, etc.) data as well as personal. I cannot afford to give up but need direction to proceed.
Thanks ....
Just found this site - hope you can help. 'Lost' access to Hotmail acct when changed from ATT (tethering/hotspot) internet access to Comcast cable.
Apparently the IP change triggered a block on my acct. Went thru the recovery process and did not know enough to pass. Had the problem escalated, but that person said the only way to proceed was thru the verification process. So, welcome Catch-22. When I created the acct 10 or so years ago, I wanted to be anonymous, so really do not know what data I entered. After calling/bothering contacts, I am piecing together as many of these as I can and of course, I am also one of those who is too lazy to use subjects most of the time. I am gathering as many subjects as I can as well as contacts, but am pretty sure that I am getting 'dinged' because my name/date of birth is 'wrong' or maybe security q answer is also wrong. I always thought strong passwords would protect me, but, I guess not. I have read and tried pretty much all the recovery stuff from Hotmail, but, almost feel like the more 'tries' I do, the stricter they may be with my case. I exceeded my 'tries' last night and must wait 24 hrs. before retrying. Way past frustrated - this acct has grown to include many professional (sale of house, amazon purchases, etc.) data as well as personal. I cannot afford to give up but need direction to proceed.
Thanks ....