Help. Google say my address is no longer available

Discussion in 'Gmail' started by Annie42, Feb 27, 2017.

  1. Annie42

    Annie42 New Email

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    Hi - I wanted to contact google because when I tried to use chrome on my iPad there was a scam message supposedly from Apple re a draw for an Apple iphone7. I can't get rid of it and it's blocking my access to using the internet although I can use safari. I don't know what happened when I tried log into my google account but I got a message saying my blueyonder email address was no longer available because an organization had reserved it. (I am 100% sure I didn't to say I was an organization.) They now have my email address as one ending in gtemp.account.com. I created a password for that one so I could log on and do chat to resolve the issues but get the same message. I have looked online for a UK contact number but there seem to be numerous ones. I rang one and got through to a call centre in India. When I explained my original issue of the scam message I was told someone was trying to take control of my computer and that if I followed her instructions she would take control and correct the problem. I ended the call there and then and now see there are third party companies that offer gmail support so maybe I was right to be suspicious. Can anyone give me a telephone number in the uk that I can rely on being genuine and trustworthy. Thanks
     


  2. Annie42

    Annie42 New Email

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    Sorted! I deleted the chrome app and reinstalled it. My email address is restored and the scam message is gone.
     

    popowich likes this.

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