Andy Newby
Valued Member
Hi,
Firstly, I'm aware this is the front end users forum for Gmail,. bit I can't find anywhere else to post this as a webmaster.
As of last week we are having issues getting emails into the Inbox of Gmail users. I've tested the emails coming out and they are not blacklisted, have valid DKIM, SPF, SpamAssassin "likes" us, and everything else looks fine. We've not had problems before.
Is there somewhere/someone I can talk to so they can look into it? It's imperative we get it fixed as these are the welcome emails for our paid members joining the site, and they are getting a bit miffed that they don't get their welcome emails (they are getting them, but they are going directly into spam). It's so frustrating, as we don't spam and never have - so I'm not sure why this is even happening :/
Thanks
Andy
Firstly, I'm aware this is the front end users forum for Gmail,. bit I can't find anywhere else to post this as a webmaster.
As of last week we are having issues getting emails into the Inbox of Gmail users. I've tested the emails coming out and they are not blacklisted, have valid DKIM, SPF, SpamAssassin "likes" us, and everything else looks fine. We've not had problems before.
Is there somewhere/someone I can talk to so they can look into it? It's imperative we get it fixed as these are the welcome emails for our paid members joining the site, and they are getting a bit miffed that they don't get their welcome emails (they are getting them, but they are going directly into spam). It's so frustrating, as we don't spam and never have - so I'm not sure why this is even happening :/
Thanks
Andy