I actually tried both of your options to no avail. I sat thinking the situation over n it came to me that my inbox froze up right after my daughter told me she sent 2 videos to me but they didn't come through so she resent them n that is when everything happened. So last night I hit the search above the inbox n hit downloads and all mail suddenly popped up n everything was fine. I trashed the videos without opening for I strongly believe there was something in them that locked it all up. But I want to thank you for the help you sent me.