Email error 0x800420CD


New Email
Once or twice amonth I receive the following message:

Message number 10 could not be retrieved. Account: '', Server: '', Protocol: POP3, Server Response: '-ERR Message 10 expunged.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800420CD

Could you please tell me what it means and what can I do about it.



EQ Forum Admin
Staff member

Are you using Outlook Express? Windows Live Mail?

Does this link help? Outlook Express Error 0x800420CD

When the problem happens do you have more than 1 mail program downloading your email? For example two different computers set to download your email with pop3 connections.

Part of the error indicates to me that message 10 might have been downloaded/deleted while yo were trying to download it.
Last edited:


New Email
>I am not doing anything when the problem occurs It happens during the automatic email download after I open outlook express. My email provider is Australia.

I am downloading to one mail program.