On Thursday Aug. 4, 2016 all of a sudden, while I was on Earthlink Webmail, all my folders and my email from Aug. 4, 2016 to 2012 disappeared in an instant. I immediately contacted Earthlink chat but was told that they could not figure out what happened and this person could do nothing. Googling this morning about this problem I have found that others have had the same horrifying experience. I also discovered that Earthlink restored their folders and email. I have a feeling that this restoration work has to happen very quickly or all will be lost.