e-mail not sent

Discussion in 'Help Desk' started by saronno99, Jan 12, 2010.

  1. saronno99

    saronno99 New Email

    Jan 12, 2010
    Likes Received:
    Hi. This is the qmail-send program at mail2.gisnet.it.
    I'm afraid I wasn't able to deliver your message to the following addresses.
    This is a permanent error; I've given up. Sorry it didn't work out.

    Connected to xxx.xxx.xxx.xxx but connection died. (#4.4.2) I'm not going to try again; this message has been in the queue too long.

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:

    Changing the email address limits how much we can help you. Without the actual email address we can not help you to figure out if their mail servers are experiencing a downtime. Other possibilities for the bounce message above include your sending server mail2.gisnet.it :

    • lost internet connectivity
    • has a queuelifetime set too low
    • is on one or more blacklists
    • tried sending too many emails to fast to the remote server
    But again it's most likely that the mail server for the person you were trying to send to was down.

    The best action is to contact the support for your email service with the complete unedited bounce message and have the email admin check to see if they can manually connect to the remote server and double check to make sure that they are not on any blacklists.


Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.