duplicated email accounts - help needed

Discussion in 'Help Desk' started by rsdesigner, May 9, 2013.

  1. rsdesigner

    rsdesigner New Email

    May 9, 2013
    Likes Received:
    I have a customer who has registered a domain name through 123 reg, they use the 123 email service. I am in the process of building a website for them but I'm not using the 123 hosting so have therefore changed the name servers for the domain name, their email now no longer works (arrggh). I can set up the same email address through my hosting service but this is where my understanding of email gets a little hazy. The email address would then be registered in 2 separate places, outgoing mail I imagine may work ok but where would mail sent to the address go? which mail server? Do I need to delete the email address from the 123 account before creating the new one through my hosting provider?
    Thanks in advance for any help.

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    Undo the changing of the DNS servers. Put them back where they started.

    It is not a requirement to move DNS hosting when building a web site, and if the current provider told you it was required you should cancel service with them.

    After putting the DNS servers back to the original DNS hosting provider you only need to update the @ and www records to point the web site traffic to the new web hosting.

    If the above is not possible then at the new DNS provider you need to fix the MX record in the zone file.

    Ask the original email provider what the MX record should be for the domain you are working on and they should be more than helpful to let you know what it should be to get the email working again.

    All of the following are separate services and can be hosted by different providers:

    - Who you pay for your domain name (Domain Registrar)
    - Who hosts your DNS service (DNS servers / where the zone file is edited)
    - Who hosts the web site
    - Who hosts the email

    :welcome: to Email Questions!

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