Deleting emails

Discussion in 'Help Desk' started by jimwolff, Dec 11, 2013.

  1. jimwolff

    jimwolff New Email

    Dec 11, 2013
    Likes Received:
    After I delete emails, they often do not show up in my "Deleted Items" file, so I don't know if I have actually removed them or not. This problem occurred after Charter had some problems with their system in our area.

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    What other options does the Charter interface have?

    Some services with IMAP backends will mark an email deleted, but not move it to the Trash until it's expunged.

    Does logging out of the Charter webmail trigger the expunge and make the emails show up in your Trash?

    Do you have any options in the webmail that reference wordings that sound like IMAP, mark as deleted, or expunge?

    :welcome: to Email Questions!

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