Can't enter username or password

Discussion in 'Mail.com' started by Ursula, Apr 6, 2017.

  1. Ursula

    Ursula New Email

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    When I try and enter either my email address or password I get a delayed reaction. I press the keyboard but no letters enter in my email. What I do get is, an annoying circle that makes a sound. I have tried for several months now and sometimes I get in and sometimes I just want to pull my hair out. I have tried on different browsers and even at the library to no avail but just the same problem. Can anyone tell me why this is happening because I haven't a clue.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Is this when trying to login to mail.com?

    I'd start with some general troubleshooting including using Secunia PSI to help get all of your programs updated, CCleaner to help clean up your computer and caches, and turn off any addons & toolbars that you don't need installed in your web browsers.
     

    Last edited: Feb 16, 2018
  3. Ursula

    Ursula New Email

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    Thanks I will try that. I will let you know how I get on. Also occasionally I do get letters appearing but it takes so long.
     

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