cant access Hotmail acct


New Email
over a week ago i tried to get into my hotmail acct and it told me wrong password. i went thru trying to reset and unfortunately the cell number on file hadnt been updated and i no longer have access to the number. i have tried everyway i no of to get into my acct with no luck. i called microsoft support and the rep advised they would escalate the issue and i would hear back within 48 hours and that was last week. now when i try to log in after i type in my email address and what my pswrd was i get a blank page. no matter what i try to go to for pswrd reset etc. comes up a blank page. if anyone knows of a fix or what i need to do please advise!! thanks!!