Cannot understand why all mail sent to Gmail and Hotmail goes into the spam/junk folder.

Discussion in 'Help Desk' started by dippy_do, Apr 26, 2016.

  1. dippy_do

    dippy_do New Email

    Apr 26, 2016
    Likes Received:

    I have a problem as all my mails are going into the Junk folder in Gmail and Hotmail.

    I registered a new domain a few days ago. I created an e-mail account and am sending mail via Roundcube.

    The very first mail I sent to my Hotmail account went into spam folder. At first, mails to Gmail went into the inbox. However, after a few days, they also went to the junk folder. Every message no matter what the title or content goes to spam. I am not sending anything spammy at all and, in total, have only sent about 30 messages.

    My domain has SPF and DKIM enabled. The headings for the received mail say "spf pass".

    I have checked the domain name and it is not on a blacklist. The hosting companies' IP address (which appears in the mail headers) is also not on a blocked list.

    So what is the problem? Any ideas? Thanks.

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    What kind of email are you sending?

    Do the recipients want it? Are they opening it? Clicking links? Replying to it? Or deleting it and/or marking as spam?

    What all Email Marketers need to Know about Gmail

    What is the sender score for your new outgoing IP address?

Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.