Cannot re-set Password

Emily Richards

Valued Member
Hi Guy's,
Myself and Husband have a joint hotmail account, we havent used it in a long time and cant remember the password, when I go to reset the password and spell the code my letters are locked onto Upper Case even though the caps lock is not on, I can go no further than there, I have no problem with this at any other time. We are wanting to use this account, Hope You Can Help.
Thanking You
Emily R

Emily Richards

Valued Member
Hey guy's, I have just started up another joint account for myself and husband. So can disregard the above request. I will make sure I remember this password.
Thank You


EQ Forum Admin
Staff member
I see that you have another account, but most CAPTCHA's (the funny letters you have to type) are not case sensitive.

I don't think that them appearing as upper case should have been an issue.

Did you try to submit your answer in upper case anyways?

Emily Richards

Valued Member
All is ok now, I started up another account, I hadnt used the old one so it probably wasnt active anyway.
Thank You for you help
Regards Em