Can not get in to my Ymail or Gmail

I have a Ymail account and I can not get into the account. I have been asked to change the password and they would send it to my alternative Gmail account
but I cannot pull up the mail in that account either.I have called the customer help number several times but have never gotten through before I was disconnected. They give you the following sites to go to where you can send an Email but that is not possible either. There is no Email address.That site is I have not been able to use my Email for almost a month.