Analyze bounce message?

jwriter

Valued Member
It's great to have a forum like this to interpret those bounce messages. I assume that mac.com is refusing the accept a message from Comcast. Is the bounce message saying that the sender has a virus? Thanks.
 

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popowich

EQ Forum Admin
Staff member
Hi jwriter, welcome back!

comcast error code.JPG

I highlighted the error code from the bounce message that I believe is most important.

That error leads me to these possibilities:

  • Most likely - A Comcast customer recently used their smtp relays to spam mac.com accounts -> to prevent abuse the mac.com mail servers are now dropping connections from Comcast.
  • Less likely - The volume of legitimate email being sent by Comcast users to mac.com has exceeded mac.com's incoming email limits.
Either way, it should be a temporary situation that will resolve itself.

If this is an important issue to you the next best step is to open an abuse ticket with Comcast technical support.
 
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