Accessing Hotmail

I have recently experienced difficulty accessing my emails and found out that that was a universal problem with the mail accounts. I followed whatever instructions given AND SEEMINGLY WAS GIVEN ANOTHER ADDRESS IDENTICAL TO WHAT I PREVIOUSLY HAD, but still cannot access my old mail and there are vital mails that I need to access. Can someone explain how I may access my mails before hot-mail was being hacked?


Customer Service
I am having difficulty following your post. Are are saying that your email was hacked and you are missing emails that were there before it was hacked? If so, the hacker most likely deleted them. Did you check your deleted/garbage folder?
Finally, my e-mail has been retrieved. After a week of me posting the question I went to log into my account and it opened and I found all of my mails. Thank you however for responding.