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Thank you for this photo! My husband doesn't have a "spam" folder at all (see photo below). Is there a reason why? Maybe a setting?

It's about receiving mail to our mail.com account...my husband has been missing emails that were on his whitelist, and soon saw that they were going to spam (from his daily spam update email)...but there is no spam folder available, where we could go in and view those particular emails (and the...

Hello! We are currently having issues with our mail.com account, where emails sent from whitelisted addresses are going directly into spam, and we are unable to access them. We have tried contacting mail.com, but they aren't responding. Is there a way to access the spam emails so we can still...