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I actually tried both of your options to no avail. I sat thinking the situation over n it came to me that my inbox froze up right after my daughter told me she sent 2 videos to me but they didn't come through so she resent them n that is when everything happened. So last night I hit the search...

Ty very much for tour help. Up and running perfect again.

I use hotmail and i use Apple I pad to read mail

I am having trouble viewing my email in my inbox. It says I have 4 new emails but nothing comes up n it will not download