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Ah Ha....I found the problem. In SMTP settings, one must use full email address in the user name box. I was using just JERRY. Have sent a couple messages successfully. Thanks again for all your help. Love thunderbird. Jerry

Yes that could be. How do I find the preferred address? I also can't find email properties. thanks for helping me. Jerry

Thank you for responding. Cableone is the provider using the Synacord platform. I have addressed SMTP as "mail.cableone.net". I did this both by manual setup of account and also with 2nd account using Thunderbird automatic set up. With the latter, the automatic program accomplished the...

Last week, my internet provider Cableone changed their email platform to Synacord. Therefore my setup must be IMAP instead of what it was-POP3. I configured the account to the settings needed for Cableone usage. The incoming mail works fine but the outgoing stalls with the following...