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Thanks for replying .... I can't move th e-mail anywhere, wont budge !!! What do you mean by "change profile"? Do you mean uninstall and reinstall?

Hi there I'm using Incredimail which is fun but hopeless if you have a problem. My ISP is Talktalk by the way. Recently I found I couldn't delete an e-mail from a friend and it has stayed in the Inbox eversince - not a big problem but a damned nuisance !!! Predictably Incredimail's support...