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It's been fixed now. They sent an e-mail saying basically ''yeah, it's fixed'' with no explanation. Am moving towards GMail because of this, I can't afford to have my e-mail blocked for no reason for four days and get no help from them regarding it. Thank you very much popowich for listening to...

Am generally happy with their service. My only issue is having my account blocked, contacting them and getting no response! Which out-shadows everything good they do, if I can't access my e-mail it doesn't matter. Would upgrade to Premium account to ensure this doesn't happen again.

Thanks for the quick reply! Sadly, I created this e-mail address 14 years ago and it's not accepting my D.O.B. which either means I added an incorrect one those years ago or it's been hacked/changed since then. The lack of contact-ability with them over this is distressing to say the least.

Hello, I am currently unable to access my mail.com account mattg@graffiti.net and don't know why. I have filled out a contact form but heard nothing after a day. Given that this e-mail address is an important one for me, I am worried. Any help/hints or whatever would be much appreciated.