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What are some of the reasons a company like gmx would block a long time customer? How does one retrieve their address list from a blocked gmx account?

After three years of using gmx mail I have been blocked by gmx security. Have asked for a reason and all I get is that security blocked your account. Have asked gmx to provide my e-mail contact list to no avail. since gmx will not allow me to open my account how does one recover their e-mail...