Big Dan
EQ Forum Moderator
I'm just thinking out loud here. All the issues we see here with Hotmail, Yahoo, etc. could easily be fixed by a level 1 tech. Would if Hotmail offered account recovery help over the phone for a nominal fee of say $9.99?
Think about it you'd weed out the scammers/hackers because they aren't likely to pony up the dough just to get into someone else's account. It'd be another revenue stream (not that MS is broke) and users could actually get help and have positive feelings toward the service.
Think about it you'd weed out the scammers/hackers because they aren't likely to pony up the dough just to get into someone else's account. It'd be another revenue stream (not that MS is broke) and users could actually get help and have positive feelings toward the service.