For the past two weeks I have had an accessibility issue into my yahoo email account. I can log into “My Yahoo” account with no problems. Then when I click on the mail tab I am redirected to one of the log-in screens. When I enter my pass again it just reloads the log-in screen with no error or invalid pass. The best way to describe it is like a page being refreshed.
So I thought that it could be a cookie error or a browser configuration so I cleaned out my cookies and browsing history and restored defaults. No help. I tried my husbands yahoo email account thinking it may be an entire yahoo problem. His account came right up and I was able to access his email with no problems or re-entering the pass. Still thinking it was something I was doing wrong, I called my son who lives in another state and asked him to access my email. He had the same problem with my account. I then asked him to try his account… it came right up no questions asked. He asked if he could try again on his office computer since we were both using Mac (Mine an Imac and his a Macbook both with 10.5.8) and his office computer was a Dell. Same problem when he tried my account on his office computer.
Since my email account had now been tried on three different machines on two different networks and providers, I began submitting help tickets to yahoo. I have placed 3 service tickets to yahoo help. Only one of those came back with a response that was an actual attempt to help and asked to respond to the ticket. When I did respond I received a different tech and obviously from the answers he did not read the entire email. I have been able to access the account a couple of times but then I am shut out again. When I was able to access the account, it was never through the same log-in site.
Does anyone have any suggestions? Thanks to all who respond.
So I thought that it could be a cookie error or a browser configuration so I cleaned out my cookies and browsing history and restored defaults. No help. I tried my husbands yahoo email account thinking it may be an entire yahoo problem. His account came right up and I was able to access his email with no problems or re-entering the pass. Still thinking it was something I was doing wrong, I called my son who lives in another state and asked him to access my email. He had the same problem with my account. I then asked him to try his account… it came right up no questions asked. He asked if he could try again on his office computer since we were both using Mac (Mine an Imac and his a Macbook both with 10.5.8) and his office computer was a Dell. Same problem when he tried my account on his office computer.
Since my email account had now been tried on three different machines on two different networks and providers, I began submitting help tickets to yahoo. I have placed 3 service tickets to yahoo help. Only one of those came back with a response that was an actual attempt to help and asked to respond to the ticket. When I did respond I received a different tech and obviously from the answers he did not read the entire email. I have been able to access the account a couple of times but then I am shut out again. When I was able to access the account, it was never through the same log-in site.
Does anyone have any suggestions? Thanks to all who respond.