Your logon information is incorrect. Check your username. Exchange Server Unavailable

Discussion in 'Microsoft Exchange' started by popowich, Jan 19, 2014.

  1. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
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    Do you get an error similar to the following when starting Microsoft Outlook?

    Your logon information is incorrect. Check your username. Exchange Server Unavailable.

    Please double check the following:

    • You are connected to the network and using the correct DNS servers for your company network?
    • If you are out of the office, did you connect to your VPN?
    • Double check your saved password is correct in your settings
    • Contact your local help desk for additional assistance
    • Is the server name for your exchange server correct?
    • Try adding a hosts file entry for the exchange server if DNS is not working
    • One of the exchange servers might need to be restarted
    • The Windows Administrators may need to check their domain controller policies
     


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