Yahoo challenge

Discussion in 'Email Service Support Forums' started by Cancukguy, Aug 9, 2014.

  1. Cancukguy

    Cancukguy New Email

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    My challenge is unique. I cannot access my yahoo account forgot password but here is the challenge the only info I left was an alternate address which is no longer in effect as it was a me.com address with Apple which has been discontinued. This was many years ago.

    I did leave a mobile contact number and cannot get into the area for them to ask me my secret questions it always just says your code has been sent to your alternate address but I cannot see that address as it no longer exists.

    What are your suggestions. Impossible to get through on the phone to yahoo
     


  2. THERESA

    THERESA Customer Service Staff Member

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    What do you mean when you say you left a mobile contact number but "can't get into the area"?
     

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