Why does 1and1 Internet have an F rating with the PA BBB?

Discussion in 'Email Service Support Forums' started by warthpublishinginc, Jun 22, 2009.

  1. warthpublishinginc

    warthpublishinginc New Email

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    Why does 1and1 Internet have an F rating with the PA BBB?


     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    According to:

    BBB of Washington DC & Eastern PA: BBB Reliability Report

    This is not a BBB accredited business. BBB Rating F

    Reasons for this rating include:
    • Number of complaints filed against business
    • Failure to respond to complaints filed against business
    • Number of complaints filed against business that were unresolved
    • Overall complaint history with BBB

    Company Name and Information:

    1 And 1 Internet, Inc.
    Phone:

    (877) 461-2631
    Address:

    701 Lee Road, Suite-300, Chesterbrook, PA 19087

    Business Category:

    Internet Services
    eMail:

    info@1and1.com
    BBB file opened:

    December 31, 2003
    Business started:

    May 2003
    Business started locally:

    May 2003
    Primary Contact:

    Mr. Thomas Vollrath (CEO)
    Complaint Contact:

    Mr. Sebastian Moser (Head of Customer Care)
    Other Contacts:

    Mr. David Heiser
    Mr. Richard Winslow (Customer Care Team Leader)


    Customer Complaint History:

    The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

    Number of complaints processed by the BBB
    in the last 36 months: 732
    in the last 12 months: 313

    Complaints Concerned:

    Selling Practices (55 complaints)
    50 Resolved
    3 Company made every reasonable effort to resolve
    2 Company did not respond

    Advertising Issues (18 complaints)
    15 Resolved
    3 Unresolved

    Service Issues (122 complaints)
    106 Resolved
    4 Unresolved
    7 Company made every reasonable effort to resolve
    5 Company did not respond
    Customer Service Issues (2 complaints)
    1 Resolved
    1 Unresolved

    Credit or Billing Disputes (370 complaints)
    321 Resolved
    24 Unresolved
    10 Company made every reasonable effort to resolve
    15 Company did not respond

    Delivery Issues (16 complaints)
    16 Resolved

    Refund Practices (60 complaints)
    57 Resolved
    2 Company made every reasonable effort to resolve
    1 Company did not respond

    Product Quality (21 complaints)
    20 Resolved
    1 Company made every reasonable effort to resolve

    Contract Disputes (38 complaints)
    32 Resolved
    1 Unresolved
    3 Company made every reasonable effort to resolve
    2 Company did not respond

    Guarantee or Warranty Issues (16 complaints)
    14 Resolved
    1 Company made every reasonable effort to resolve
    1 Company did not respond

    Repair Issues (14 complaints)
    12 Resolved
    2 Company did not respond
     

  3. warthpublishinginc

    warthpublishinginc New Email

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    :thanks: for your good research.
     

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