Why did this email fail?

Discussion in 'Help Desk' started by THERESA, Jul 9, 2013.

  1. THERESA

    THERESA Customer Service Staff Member

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  2. popowich

    popowich EQ Forum Admin Staff Member

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    Re: What did this email fail?

    Apparently the email address you emailed is not valid. (unknown user)

    It appears they have barracuda spam filters, if you expect that address to work it's possible their valid recipient checking on that appliance was temporally broken.

    If it still not working after trying again tomorrow try calling the person you are trying to reach.
     

    Last edited by a moderator: Jul 12, 2013
  3. THERESA

    THERESA Customer Service Staff Member

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    What does barracuda spam filters have to do with their email address not working?
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    If the problem was the barracuda couldn't find out if the email was to a valid address or not it might have failed into a "reject all email" state.
     

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