Why did my message filter stop working?

Discussion in 'Email Discussions' started by popowich, May 25, 2013.

  1. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
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    Hello,

    Did a message filter that you created stop working?

    Double check the criteria that you used when creating the rule.

    For example maybe the sender changed their From: address or another piece of information that you used when creating the filter.
     


  2. THERESA

    THERESA Customer Service Staff Member

    Joined:
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    One of mine stopped working and I changed the filter from "is" to "contains" and it started working again. I'm not exactly sure why, but that fixed it for me.

    folder.png
     

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