What constitutes a "new location?"

Discussion in 'Help Desk' started by karl schaffner, Nov 4, 2011.

  1. karl schaffner

    karl schaffner New Email

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    I have used gmail trouble-free for the last few years. As I travel often, I frequently log in from different countries-about 20 in number. Arriving in
    Taiwan last week I correctly entered my user name and password; a message
    from google appeared saying: hey.....is that really you? You're signing into
    your account from a new location. Just so we know this is you-and not someone trying to hijack your account-please complete the quick verification.

    Unfortunately, I forgot the correct answer to the verification question-I an-
    swered incorrectly and do not want to try again; the other option was to
    supply the name of the city where I usually log in-I cannot answer that either as I do not have such a place.

    I could not find any others who have had similar problems. If anyone can
    offer advice or guidance on how to proceed, it would be welcome.
    Thank you
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Karl,

    Do you already have pop3 or imap access enabled for the account?

    If you are worried about locking out your account you can use a program on your computer to read your email until you leave Taiwan.

    Also, if you do manage to accidentally lock out your account here are the steps you'll need to get it back - http://www.emailquestions.com/gmail/1111-recover-lost-gmail-password.html

    :welcome: to Email Questions!
     

  3. karl schaffner

    karl schaffner New Email

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    Thank you for the message.

    I do not use a PC when I travel; I either use one supplied at the
    business center of the hotel or at an internet cafe. As I am not
    a great expert on computers, I do not know about pop3 or imap.
    Could you let me know how I can look into this?
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Hi karl,

    I'm wondering if enabling 2-step verification will fix the problem :

    http://www.emailquestions.com/gmail/3509-setup-gmail-2-step-verification.html

    It might be too late for you to enable it until you're at a location that is not asking you to answer the identity verification questions when logging in.

    Here is our guide for reading your Gmail with pop3 or IMAP - http://www.emailquestions.com/gmail/208-read-gmail-any-mail-program.html

    Please let us know if enabling the 2-step verification helps.
     
  5. karl schaffner

    karl schaffner New Email

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    Thank you for the information.
    :thanks:
    Unfortunately 2 step verification would not work for
    me as I am not traveling with a mobile, i-pod, etc.
    I will soon leave Taiwan and try to log on in a country
    where I previously had no difficulties.

    Looking through an extensive list of user problems over
    the past year, I have not found anyone who has had
    an experience similar to mine. I wonder if this has to do
    with Taiwan or Chinese issues. This will probably remain
    an unsolved mystery.
    .
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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