Usage of From address

Discussion in 'Email Discussions' started by TheSource85, Oct 30, 2014.

  1. TheSource85

    TheSource85 New Email

    Oct 30, 2014
    Likes Received:
    Hi, I'm in need of some information about e-mail rights.

    Situation: A company uses an auto-reply from within their Customer Service software, to let a customer know what the ticket number is of their question or report.

    The software is set up, to use the e-mail address of the customer as the 'from' address in this reply.
    So the customer actually recieves an auto-reply from him-/herself.

    Question: Is this legally allowed, or are companies legally bound to use either a standard no-reply address or (for instance) the e-mail address to which the customer sent their question or report?

    Thanks :)

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    I can't speak for legal or not. My guess is you won't find any laws against it in the United States.

    One of the technical reasons why they are probably doing this is to prevent mail loops between their auto responder and customers who have an auto-responders such as an out of office or vacation notice turned on.

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