unable to send outgoing messages via Thunderbird

Discussion in 'Help Desk' started by brittan1430, Sep 22, 2014.

  1. brittan1430

    brittan1430 New Email

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    Good day

    I have been using Thunderbird for a number of years.

    As of yesterday I have been unable to send outgoing messages via Thunderbird.
    This happened immediately after I changed my BT Internet password - yet I am still receiving incoming emails.

    Can you help please? I'm feeling quite desperate!

    Thanks

    Jules Brittan
     


  2. peviha

    peviha Valued Member

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    Re: Jules

    Hello Jules,

    It may be that you need to update your SMTP password in Thunderbird as well. In Thunderbird, the credentials for the incoming (POP3/IMAP) server are stored separately from those for the outgoing (SMTP) server, so if you changed the password for incoming mail, you may have to update it for outgoing mail as well.

    I suggest you go here for troubleshooting tips:

    https://support.mozilla.org/en-US/kb/cannot-send-messages

    -peviha
     

  3. brittan1430

    brittan1430 New Email

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    Re: Jules

    Hi Peviha

    Thank you for your advice - seems the problem was as per your email response. Having to change passwords for both incoming and outgoing mail seems incredibly long-winded and unnecessary?? ... Fortunately a friend/colleague of mine was able to give me a hand and my system is now back up and running again. It does however make me wary about any future password changes ...

    Regards

    Jules
     

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