I have had this email address for so many years I've lost track, let's say 10. I've had no problems recovering it in the past but now when I went to recover it through the automated system, which I've never seen, it wants to send a code to a phone number that I don't believe I ever registered on there. There is also the option to send it to my current number, the one I know I put on there. I send the code and type it in, I fill out the forms and I change my password. I know it changed my password because I don't get redirected to the account recovery page until I type in the most recent password I've changed it to via the phone code.
The bottom line is every single time I log into my hotmail account I get redirected to https://account.live.com/security/Aci.aspx/A1 even though sending the code certainly changed my password. on top of this the recovery system doesn't believe it is my account:
"We recently received a request to recover your Microsoft account {email address removed}. Unfortunately, we were unable to verify your ownership of this account using the information you provided"
I filled it out again but how many times can I fill it out, there is no possible way the 'other person' filling out this form has more accurate information than I do. I am lead to believe that this is an error with hotmail/microsoft, especially after what I've been reading with them switching over to new systems etc...
I NEED this email account, I have important things in there and I have a ridiculous amount of accounts attached to it. Somebody save me please.
The bottom line is every single time I log into my hotmail account I get redirected to https://account.live.com/security/Aci.aspx/A1 even though sending the code certainly changed my password. on top of this the recovery system doesn't believe it is my account:
"We recently received a request to recover your Microsoft account {email address removed}. Unfortunately, we were unable to verify your ownership of this account using the information you provided"
I filled it out again but how many times can I fill it out, there is no possible way the 'other person' filling out this form has more accurate information than I do. I am lead to believe that this is an error with hotmail/microsoft, especially after what I've been reading with them switching over to new systems etc...
I NEED this email account, I have important things in there and I have a ridiculous amount of accounts attached to it. Somebody save me please.