Unable to move mail from inbox to folder

Discussion in 'Help Desk' started by Karen7477, Dec 18, 2014.

  1. Karen7477

    Karen7477 New Email

    Joined:
    Dec 18, 2014
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    I am having trouble with filing emails that are in my inbox. Once I've read them I click on folder icon & select the folder I wish to save email in.
    The message pops up on my screen saying

    UNABLE TO MOVE MESSAGE
    The message could not be moved to the mailbox _______ (name of my folder)

    This is even happening when I am trying to delete email, message says unable to move to mailbox Trash.

    Can anyone please help?
     


  2. bburg

    bburg Valued Member

    Joined:
    Mar 1, 2012
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    First tell us, what email service you are using and what email program you use for reading and sending your messages.
    Lucky shot: Be sure your computer is connected to the internet.
     

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