Thunderbird help

Discussion in 'Help Desk' started by Junebug, Apr 12, 2014.

  1. Junebug

    Junebug New Email

    Apr 12, 2014
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    I have used Thunderbird for a long time and now I changed my internet provider and have a new e-mail address, but I'm having trouble getting Thunderbird to recognize it. I uninstalled Thunderbird, but when I try and re-install it, it goes back and picks up my old address with all my messages. I guess what I need to know is how to reinstall Thunderbird so it thinks I'm a new customer. I backed up my old account so I wouldn't loose my address list. I'm stumped

  2. foggy

    foggy Valued Member

    Oct 23, 2010
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    Welcome to the forums!

    I'm not sure why you would be unable to add another email account/address to your TB client successfully, but if you're okay with starting with TB from scratch, what you'll need to do is, once again, uninstall TB. Then you'll have to delete your TB profile. (Simply uninstalling TB doesn't remove that folder; that's why every time you re-install TB your info is there again.)

    You might want to read this thread, specifically the second post (by Big Dan) and see if that's enough information for you to do it. (The thread is about editing the profile, but he provides information on how to delete it.) If not, go to this Mozilla page about where to find your TB profile. Simply highlight the profile folder and delete it. May as well empty your recycle bin while you're at it. Then re-install TB and it should treat you like a brand new customer! :)

  3. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
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