Three old email account passwords needed

Discussion in 'Help Desk' started by nataliecook2813, Oct 18, 2012.

  1. nataliecook2813

    nataliecook2813 New Email

    Joined:
    Oct 18, 2012
    Messages:
    4
    Likes Received:
    0
    Hello! I've recently wanted to go into three old email accounts I had created long ago. I absolutely cannot guess or remember their passwords, as I had changed them frequently. I tried filling out numerous forms for a password reset but it seems I can't give enough information. This is very frustrating as there is old information I'm needing to get a hold of. I also believe one of them might have been hacked. Can anyone please help me with the password resets?
    :thanks:
     


  2. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,983
    Likes Received:
    120
    What service hosted the accounts?

    If you did not login for several months then free accounts may have been deactivated.

    If you did not login for years they most likely have been deleted by now.

    By the sounds of "long ago" I suspect any free accounts you want to access no longer exist.

    :welcome: to Email Questions!
     

  3. nataliecook2813

    nataliecook2813 New Email

    Joined:
    Oct 18, 2012
    Messages:
    4
    Likes Received:
    0
    By service, I'm not quite sure what you mean. Two were Hotmail.com, one was Live.com
    I have logged into each one of them multiple times in the last year or so. It's been recent in terms of years. They had such a stupid complexity of numbers and exclamation points and I think I'm just missing just one character or putting something out of order when I'm trying to guess the password. What if I can give a whole bunch of password possibilities?
     
  4. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,983
    Likes Received:
    120
  5. nataliecook2813

    nataliecook2813 New Email

    Joined:
    Oct 18, 2012
    Messages:
    4
    Likes Received:
    0
    Thank you. I went through every solution offered, and even email secure@microsoft.com. That did not work. I was wondering if there was someone I could contact to regain these passwords. I think I do have enough information to prove they are mine. :( Thank you.
     
  6. THERESA

    THERESA Customer Service Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    884
    Likes Received:
    11
    The solutions listed in the above post are the only steps that we can suggest that we know of to regain your emails. Emailing support should work but it may take awhile.
     
  7. nataliecook2813

    nataliecook2813 New Email

    Joined:
    Oct 18, 2012
    Messages:
    4
    Likes Received:
    0
    Thank you! How can I email support? I'll just try the long way perhaps!
     
  8. THERESA

    THERESA Customer Service Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    884
    Likes Received:
    11
    You can use the email addresses listed HERE
     

Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.
Loading...