SMTP and Sending Limits for Charter Email

Discussion in 'Email Service Support Forums' started by popowich, May 29, 2009.

  1. popowich

    popowich EQ Forum Admin Staff Member

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    If you are a Charter Internet access residential customer and you receive the following error message when trying to send emails: "421 Connection Refused - Customer has exceeded the maximum number of messages allowed per hour", it means your account SMTP access was temporarily blocked. The following restrictions apply when emailing from a Charter connection:
    • Charter email send limit - maximum 50 recipients / emails per hour

    • Charter other SMTP limits - max 10mb per message


    • Charter SMTP restriction expiry method - wait an hour to send additional emails or brake up the recipients number into smaller groups.
     


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