Scheduled Maintenance

Discussion in 'Help Desk' started by susangarcia103, Dec 10, 2013.

  1. susangarcia103

    susangarcia103 New Email

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    I cannot log into my email and when I try the following message pops up:
    Scheduled Maintenance

    We are undertaking some essential, but extensive maintenance to improve Yahoo! Mail. During the maintenance period, some users may experience problems accessing Yahoo! Mail.

    We sincerely apologize for this inconvenience. Your account is in great shape and we are working to have it available again as quickly as possible.

    Yahoo! Mail Team


    It has been HOURS...HELP
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Susan,

    These guides have helped the most for Yahoo problems during the last 48 hours:

    Yahoo Error 14 | Email Questions

    Temporary error: ymws:Server.MailboxOpenFailed | Email Questions

    How to fix the "Yahoo recommends you upgrade your web browser" notices (IE,Firefox,Safari,Opera) | Email Questions

    How to troubleshoot Yahoo Mail accounts with connection problems and browser timeouts | Email Questions

    Yahoo is experiencing a lot more complaints than normal this morning.

    There is probably a service issue mixed in with the usual problems that can be cleared by the guides that help fix software conflicts between your computer and Yahoo Mail.

    If any of the information from the above links helps to fix the scheduled maintenance notice please let us know so that everyone else can benefit from the information too.
     

    Last edited: Jun 21, 2015
  3. kristy

    kristy New Email

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    how long we are down and the ETA!

    share your stories plz about total time down and errors and messages

    i am going to track it

    :siterock:
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    I understand that lots of Yahoo users are having problems, for days even, but FWIW my yahoo mail has been working OK.
     
  5. popowich

    popowich EQ Forum Admin Staff Member

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    UK Yahoo members are reporting they are able to send email again to other services such as Gmail.
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    Is it true that users who can't get to the Yahoo Mail web site are still able to access their mail with the Yahoo Mail App on their phones or tablets?
     
  7. dhuru9

    dhuru9 New Email

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    I am too not able to access emails due to Scheduled Maintenance.I am able to login, but not able to access my emails. Tried using another account to login to yahoo mail, this works. This is so frustrating..
     
  8. dhuru9

    dhuru9 New Email

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    All I see is the below message after successful login

    Scheduled Maintenance

    We are undertaking some essential, but extensive maintenance to improve Yahoo! Mail. During the maintenance period, some users may experience problems accessing Yahoo! Mail.

    We sincerely apologize for this inconvenience. Your account is in great shape and we are working to have it available again as quickly as possible.

    Yahoo! Mail Team
     
  9. emma

    emma New Email

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    I couldn't access though my phone.....nor IE7....nor Chrome
     
  10. popowich

    popowich EQ Forum Admin Staff Member

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  11. emma

    emma New Email

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    I wish I knew the ETA - my e-tickets for vacation are in my inbox, and of course now I can't access them!! Been down for 24hours+ now :hammer:
     
  12. popowich

    popowich EQ Forum Admin Staff Member

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    Ouch! :hammer:

    How much time do you have left / how much could this end up costing you?
     
  13. popowich

    popowich EQ Forum Admin Staff Member

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    The last update from Yahoo Care said a few more hours, 8 hours ago.

    "We're aware that some of our users are unable to access Yahoo Mail. We are aiming to restore all access by 1:30pm PT. Apologies."

    Hopefully it will not be too much longer.
     
  14. p2pdancer

    p2pdancer New Email

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    1:30 pm?
    On what day?
    I need to get into my email.

    I know everyone does and I don't want to shoot the messenger but what do we do here?
    How are we supposed to trust yahoo after this major hiccup?

    Would like to get into my account and close it so I can forward my new address to gmail. So this is a problem as well.
     
  15. popowich

    popowich EQ Forum Admin Staff Member

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    Last edited: Jun 21, 2015
  16. p2pdancer

    p2pdancer New Email

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    Ha! No I hadn't but that's a great idea. Domain name for me. Thanks for the idea!
     
  17. popowich

    popowich EQ Forum Admin Staff Member

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    The new error message users are receiving appears to be:

    Can't talk now. System's down.
    Sorry for the holdup. Looks like a temporary glitch in our network has part of Yahoo!7 Mail down, so you're briefly without service. Rest assured the alarms are blaring in the basement and our team is working frantically to get you up and running ASAP. Again, the snag is on our end — so there's no need for you to do a thing.
    Yahoo!7 Mail Team"
     
  18. Oldman65

    Oldman65 New Email

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    It has been over a day now for this “scheduled maintenance” mess. Each Yahoo account is assigned to a mail “farm”. Your can see your mail farm ID at the beginning of the URL. Mine is “us.f1614.mail”. It would have been nice for Yahoo to switch the mail farm servers to the backup mail farm servers. But that would be similar to asking NASDAQ to switch to their backup computers when the primary computers are down and stocks can’t trade – which we know they can’t or won’t.
     
  19. popowich

    popowich EQ Forum Admin Staff Member

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    More reports that Yahoo UK is recovering.

    Any UK Yahoo members that are still down?
     
  20. popowich

    popowich EQ Forum Admin Staff Member

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    Last edited: Jun 21, 2015

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