returning messages that have been deleted

Discussion in 'Help Desk' started by kfrankm, Sep 9, 2015.

  1. kfrankm

    kfrankm New Email

    Sep 9, 2015
    Likes Received:
    Hi it seems like no matter how many times I delete a message, after a few minutes it or others that have been deleted return so my inbox always has around 25 messages in it is this normal. Now this only happens on galaxy 4 phone, on my laptop with the same email address this doesn't happen once I delete it there it stays deleted. Now I am not very skilled with a computer so any advice you offer should be simplified as best you can. Thanks in advance

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    Hi @kfrankm

    Is your galaxy phone setup with IMAP settings?

    It sounds like it might be using POP3 to get a copy, and it redownloading messages until they've been deleted from your account.

    If it has the option, check if you have a setting that sounds like "If I delete an email, delete it from the server too".

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