retrieving lost message thread

Discussion in 'Help Desk' started by lisalou, Jan 10, 2011.

  1. lisalou

    lisalou New Email

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    I had several message threads i was saving in my inbox that now appear to be gone. How to I get them back? Not in trash or archives.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Who is your email provider or what email program are you using to read your email?
     

  3. lisalou

    lisalou New Email

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    My email provider is clearwire.net...it is "powered by Google"
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    If the email is not in the Trash or Archive check your Spam folder and also check the All Mail label.

    If the email is not in any of the 4 places above it might be lost.

    If you suspect someone may have been in your email account immediately change your password and verify that you are the owner of all accounts listed in your password reset options.

    Also, if you have important email in your "Gmail" account, it would be best to backup a copy of your Gmail once a month so you have it on your computer if something happens to your Gmail account.

    :welcome: to Email Questions!
     
  5. lisalou

    lisalou New Email

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    What if it is needed for legal purposes? I think it may have accidently gone to trash around DEC 1st, so it got deleted automatically after 30 days.
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    There isn't much you can do about recovering the email then.

    The Gmail policy is to permanently delete email from Trash that is over 30 days old.

    Why you need it, legal reasons, nice letter from Grandma, project for work, isn't relevant.

    I apologize if that's not the answer that you want to hear. :hammer:

    I suppose the lesson here is similar to what I posted above. If your email is important to you, back it up, and even better, get your own domain and email hosting so that you have more control over your email. Do not depend on free email accounts for important emails because they typically have little to no support associated with them.
     
  7. foggy

    foggy Valued Member

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    I'm always sorry to read when people lose email that's important to them, whether legal stuff or something of sentimental value, and I surely hope Lisa can find a way to get back what appears to be lost !!

    FWIW, I tried going to the 'clearwire.net' site she mentioned but only got an error message. Clearwire.com, however, is an internet service, so I guess that's the right one. ??

    I don't know.... if Lisa has email that's "powered by Google" rather than having Gmail as a completely separate email account/service, might there be the possibility that Clearwire themselves have back-up copies of the email ? Perhaps if Lisa contacted them directly they could do something. :confused:

    As a general, slightly off-topic observation -- and I certainly don't intend this to sound like I'm criticizing Lisa at all ! -- but I'm amazed how many people don't seem to back-up their email, esp. when they say they have very important/irreplaceable ones (receipts, family photos, etc.).

    The latest Hotmail 'event' is a case in point. So many people on the forums and at the windowsteamblog are complaining that the issue is still nowhere near resolved for them. Many users write in saying, "I had hundreds of emails in my inbox and now they're gone ! What can I do ! They are irreplaceable !" Why, why, why didn't they either back them up online (by having them forwarded to another account, like Gmail) or download them to their computer (via Outlook or Thunderbird) ? Even if one doesn't use such offline clients on a regular basis, they are still great for downloading and storing emails in the event something happens. :)

    FWIW, I myself didn't back up my email for many years. :eek: Now I have all email forwarded to at least one back-up account just in case. I will never trust a single, solitary email provider, esp. a free one, with my important email. (My main email provider is a premium service, FastMail. It's great ! But I auto-forward from that very trustworthy account to the others, just to be on the safe side !)

    Also -- and this doesn't really pertain to Gmail, as far as I know -- I wonder about all those Hotmail users who lost emails that they said were in their inboxes. I thought MS was always warning its Outlook Express/Windows Live users (among others) to be sure NOT to keep emails in the inbox. They would say that one should create one or more personal folders and move the email there. I guess there was concern about something happening that would cause the loss of email from the inbox that would not affect email in other folders. I don't know if this still is the conventional wisdom or not, but it shows how important it is to play it safe when it comes to valuable email.

    Anyway, I hope Lisa's situation can be successfully resolved one way or another. :)
     
  8. popowich

    popowich EQ Forum Admin Staff Member

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    Yes, great point that she should not give up and try contacting the ISP directly in case they can help.

    Backups, backups, backups!
     

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